Contact Pets In The City
We'd love to hear from you. Email hello@petsinthecity.co.nz, call your nearest centre, or pop in for a tour. Every Pets In The City centre is open 7 days.
Last updated:
Visit a centre
Common reasons to contact us
- Booking dog daycare, hotel, or grooming
- Cat Hotel reservations (Parnell Central Bark only)
- Tours and meet-and-greets for new pets
- Career and franchise enquiries
- Media and partner enquiries
When we reply
We aim to answer every email within 1 business day. Need an urgent booking change? Please call your nearest centre. Each branch page lists its phone number at the top.
Frequently asked questions
How do I contact Pets In The City?
Email hello@petsinthecity.co.nz, fill in the form on this page, or call your nearest centre. All 5 centre phone numbers are on the locations page.
How fast do you reply?
We aim to answer every email within 1 business day. For an urgent booking change, it is best to call your local centre.
Can I just walk in for a tour?
Please book a tour ahead. That way a team member can show you around without leaving the dogs. Call your local centre to pick a time.
Where do I send a media or partner enquiry?
Email hello@petsinthecity.co.nz with 'Media' or 'Partner' in the subject line. Our team will reply within 2 business days.
Do you accept job applications by email?
Yes. Visit our careers page first. Then send your CV to hello@petsinthecity.co.nz with the role and centre in the subject line.
Key terms
Contact form is defined as the secure web form on this page. It sends your message straight to our customer care team.
Tour refers to a free walk-through of any PITC centre. We run tours 7 days a week — just call to book a time.
Centre line is defined as the direct phone number for one PITC centre. It is listed at the top of every branch page.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.