Why Choose Pets In The City
More than just a kennel - a proper holiday experience for your dog.
Luxury apartments
Tempered-glass doors and comfy raised beds for a safe, cosy stay.
Daycare included
Enrichment and socialisation during the day - your dog won't just wait around.
Force-free care
Positive handling from qualified, caring caregivers only.
Warm, indoor rooms
All apartments inside our main building - warm, dry, and comfortable.
24/7 security
CCTV monitoring and external night patrols for peace of mind.
Updates & photos
Check Facebook for photos; reception is always happy to give updates.
During Your Dog's Stay
- Check-in 1:00-5:00 pm; check-out by 12:00 pm (early/late available, fee applies)
- Bring 1-2 familiar items if desired (toy/blanket)
- BYO food welcome; we also serve premium kibble
- Medication can be administered by senior staff (including insulin)
How It Works
Apply Online
Complete the new customer form in our Owner Portal (Gingr). Upload vaccination records.
Book Assessment
After applying, you'll receive email instructions to book an assessment online.
First Day & Hotel Booking
Your dog completes a ~90-minute assessment with a Senior Caregiver, then you can book hotel dates.
Find Your Nearest Branch
Searching for dog kennels or dog boarding near you? Our Dog Hotel is available at all five Auckland locations — Parnell for the city and eastern bays, Mt Wellington for the east and south-east, Wairau Park for the North Shore, Silverdale for the Hibiscus Coast, and Westgate for West Auckland.
Pricing is set by each branch - see your location page for current rates.
Google Reviews
What pet owners say about our Dog Hotel
"Louis our miniature schnauzer had a great stay for a week. He was well looked after and we could enjoy our holiday without worrying about him. The daily photos on Facebook were great and we could see that he looked happy each day playing with his new friends."
Debbie Davies
with Louis
"They took great care of my 2 toy poodles for 9 days while away in Hawaii, and kept me posted on their wellbeing while away. Highly recommend this pet hotel."
E P
with toy poodles
"Pets in the City is by far the best dog daycare on the Shore. The team genuinely care and make your dog's stay exciting and something they look forward to. Every time we picked up our Penny, she genuinely didn't want to leave the fun she was having."
Nick Jones
with Penny
"Love taking my dog here for daycare and the hotel. The team take wonderful care of him and happily provide advice and tips for things we can practice at home to help him be his best."
K W
Frequently Asked Questions
Everything you need to know about our Dog Hotel.