Question 1

What vaccinations do you require?

Accepted Answer

Current C5 vaccination (including kennel cough), up-to-date flea/worm treatments. Puppies must have completed the appropriate vaccination schedule for their age.

Question 2

Do you offer dog daycare? What does a day look like?

Accepted Answer

Yes. Structured play, rest breaks, small compatible groups, enrichment activities, and constant supervision. First-time dogs complete a friendly assessment for safety.

Question 3

How much is dog daycare?

Accepted Answer

Casual half day is $41 and full day is $55. Concession and VIP options reduce the daily rate. See your location page for full pricing.

Question 4

Do you have a dog hotel/boarding?

Accepted Answer

Yes at most locations. See your location page for availability and pricing.

Question 5

Do you board cats?

Accepted Answer

Yes. Cat Hotel is available at Mt Wellington and Parnell Central Bark. Contact your preferred branch for details.

Question 6

How do I get started?

Accepted Answer

Click Apply Online to create your profile and book an assessment. Or use the Enquire button to message the team.

Question 7

Do you do pick-ups or late check-outs?

Accepted Answer

Early/late hotel check-ins/outs are available for a $25 fee where the dog hotel operates. For daycare, please plan within open hours.

Question 8

Do you use punishment or aversive tools?

Accepted Answer

No. All training is force-free and reward-based. No force, no fear, no exceptions. We build trust and reliability through positive reinforcement only.

Question 9

What are your vaccination (and health) requirements?

Accepted Answer

Dogs must be at least 16 weeks (4 months) old and fully vaccinated before attending daycare or group play environments at Pets In The City.

Puppies younger than this cannot be admitted, even if partially vaccinated.

These requirements align with SPCA Certified Animal Welfare Standards for Dog Daycare Facilities.

Kennel Cough and Canine Leptospirosis need to be given yearly, and Vanguard 5/DHPPI every three years.

You will need to upload a photo or scan of your dog's latest vaccination information as part of the online registration process.

In addition, we need your dog to take regular flea and worm treatments. If we find your dog to have fleas or worms, we will treat these at the owner's expense.

For cats staying at our Cat Hotel, all cats must be fully vaccinated before arrival. The F3 (Feline Herpesvirus, Calicivirus, and Panleukopenia) vaccination is required and must be administered annually. FIV (Feline Immunodeficiency Virus) vaccination is also strongly recommended and must be given annually if your cat goes outdoors.

You will need to upload a photo or scan of your cat's latest vaccination record as part of the online booking process.

Cats must also be up to date with flea and worm treatments. If we find your cat to have fleas or worms, we will treat these at the owner's expense.

Question 10

What are the check-in and check-out times for the Hotel?

Accepted Answer

Check-in time is 1:00 PM – 5:00 PM, and check-out time is by 12:00 PM (noon).

Early check-ins and late check-outs are available and welcome:
• Early check-in (before 1:00 PM) — $25.00 fee
• Late check-out (after 12:00 PM) — $25.00 fee

Question 11

Is the cat hotel separate from the dogs?

Accepted Answer

Yes. Our cat hotel in Parnell (Central Bark) is a fully separate environment. We ensure there is no visual contact with dogs and minimize noise transfer to keep the space peaceful.

Question 12

Is massage right for senior dogs with arthritis?

Accepted Answer

Yes, massage can be very beneficial for senior dogs with arthritis. Our certified therapist uses gentle techniques to improve circulation, reduce stiffness, and provide pain relief. We always work within your dog's comfort level and can adapt sessions based on their needs.

Question 13

How much does dog daycare cost in Auckland?

Accepted Answer

Pricing varies by location (Mt Wellington, Parnell, Silverdale, Wairau Park, Westgate) to best serve local communities. Please select your nearest location from our menu to view current rates.

Question 14

Do you offer red light therapy?

Accepted Answer

Yes, we offer PBM (Photobiomodulation) red light therapy as part of our wellness services. This non-invasive treatment helps with inflammation, pain management, and supports healing. It can be used alone or combined with massage therapy for enhanced benefits.

Question 15

Do I need to bring my own cat food?

Accepted Answer

At Parnell Central Bark, you have the option to use our premium food or bring your own (BYO). Please confirm food arrangements with Mt Wellington when booking there. If your cat has a sensitive stomach or specific dietary requirement, we highly recommend bringing the food they are used to.

Question 16

Can I bring along my dog's favourite toy or bedding?

Accepted Answer

Of course! We know your furry friend can get attached to their snuggle rug or favourite toy, so by all means bring their homely comforts for their overnight stay. We also supply our own clean bedding each day.

We kindly ask that you limit their belongings to a maximum of one or two items (not including food or medication).

Question 17

What are your opening hours?

Accepted Answer

We're open Monday to Friday from 6:30am to 7:00pm, and Saturday, Sunday & Public Holidays from 7:00am to 6:00pm.

We are closed for pick up & drop off on Good Friday, Easter Sunday, Christmas Day, Boxing Day, New Year's Day, and the Day after New Year's Day.

Question 18

Can you help with reactivity or behavioural challenges?

Accepted Answer

Yes — book a consult to tailor a plan. For safety, some cases may start with private one-on-one sessions before joining group or in-daycare work.

Question 19

Do you accept un-desexed dogs?

Accepted Answer

Puppies are welcome! However, for safety and harmony in the pack, all dogs over 12 months old must be desexed to attend daycare.

Question 20

Does my dog need to be desexed?

Accepted Answer

Generally, yes. All dogs over 12 months old must be spayed or neutered to attend. However, we understand that vet recommendations vary, especially for large breeds.

If your dog is over 12 months but not yet desexed, we assess them based on behaviour. If they remain social and safe, they may continue attending. However, if we observe hormone-driven behaviours (humping, marking, rough play), we will discuss the next steps with you. Note: Females in heat strictly cannot attend.

Frequently Asked Questions

General & Health Requirements

Cat Hotel Questions

Dog Daycare Questions

Dog Hotel (Boarding) Questions

Pricing & Booking

Still Have Questions?

Frequently Asked Questions

General & Health Requirements

What are your vaccination (and health) requirements?

What are your opening hours?

Does my dog need to be desexed?

What happens if my dog gets sick or injured?

Can I visit the facility before booking?

Do dogs need to be on a lead in the carpark and reception?

Cat Hotel Questions

Is the cat hotel separate from the dogs?

Do I need to bring my own cat food?

Dog Daycare Questions

Do I need to book daycare in advance?

What is the cancellation policy for daycare?

Does my dog need an assessment (interview)?

What age can puppies start daycare?

Can I drop off and pick up anytime?

Is there a fee for late pick-up?

Will daycare ruin my dog's toilet training?

Dog Hotel (Boarding) Questions

What is included in a Hotel stay?

Can I bring my dog's own food and bed?

What are the check-in and check-out times?

Can you administer medication?

Do you offer family discounts for the Dog Hotel?

Pricing & Booking

How much does daycare cost?

What is the VIP Club / concession card?

Are there surcharges during peak periods?

Why is pricing different at different locations?

How do I apply for the first time?

Still Have Questions?