How to Book your dog into Daycare
In this article, I provide a step-by-step guide for how to book your dog into daycare through our online portal.
In this guide, I walk you through exactly how to book your dog into daycare through our online customer portal — including how to set up a recurring standing reservation so your dog's spot is always secured.
New Customer?
Before you can book, you'll need to complete our online application form. Once submitted, you'll receive an email with instructions on booking your dog's assessment. After your dog has completed their assessment at your chosen PITC branch, you can start booking daycare through the portal.
Existing Customer? Follow These Steps
Pro tip: The best way to secure your dog's daycare spot is to make a standing reservation for your preferred days. It's easy — just follow the steps below.
Step 1: Log into the Customer Portal
Open the Pets In The City Customer Portal and log in.
Step 2: Select Your Pet
Select the pet(s) you wish to book into daycare and click "Start Booking".
Step 3: Booking Location and Category
- Choose your booking location (your home branch).
- Select "Daycare" as the booking category.
- Select either Daycare (for stays longer than five hours) or Half Day.
Step 4: Select Dates
Select dates and times for drop-off and pick-up. Don't worry too much about the exact times — these are a general indication only. You're welcome to drop off and pick up your dog any time during the day.
To Make a Standing Reservation
- Click "Add More Dates".
- Make sure the Recurring Dates tab is selected.
- Select the days of the week you wish to bring your dog.
- Enter a weekly frequency.
- Select an end date for the recurring schedule.
- Click "Available Dates" to confirm.
If your standing reservation falls on dates we're not open, or your branch is at capacity, you'll see a warning. Click "Dismiss", then "Add Dates" to continue, or contact your local branch for availability advice.
Step 5: Services
Add any additional services you'd like for your dog during their daycare stay, then click "Notes".
Step 6: Booking Notes
Leave any notes for our team — allergies, medications, special instructions. Then click "Review".
Step 7: Review and Submit
Review your booking details and click "Submit Request". A team member will review the request and — provided your dog's vaccinations are up to date and we have availability — will approve it. You can check the status of your request at any time from the bookings page in the portal.
If you have any questions, contact your local branch. We're always happy to help!