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Dog Hotel

How to Book your dog into the Hotel

2 min readLayamon Bakewell21/04/2026

In this article, I provide a step-by-step guide for how to book your dog into the dog hotel through our online portal.

New customer?

First, you need to complete our online application form. After you submit the form, you will receive an email with instructions on how to book your dog's assessment.

In this guide, I walk you through exactly how to book your dog into the Pets In The City Dog Hotel through our online customer portal — including what to expect at each step and our deposit and check-in policy.

New Customer?

Before you can book a hotel stay, you'll need to complete our online application form. Once submitted, you'll receive an email with instructions on booking your dog's assessment. After the assessment is completed, you can proceed with hotel bookings through the portal.

Apply Online Now →

Existing Customer?

Important: Your dog must have visited the branch (daycare or hotel) at least once in the last three months. If it has been longer than three months since their last visit, a reassessment is required. Call your local branch if you're unsure.

Step 1: Log into the Customer Portal

Open the Pets In The City Customer Portal and log in.

Step 2: Select Your Pet

Select the pet(s) you wish to book into the Hotel and click "Start Booking".

Step 3: Booking Location and Category

  • Choose your booking location (your preferred PITC branch).
  • Select "Dog Hotel" as the booking category.
  • Select the type of apartment you'd like your dog to stay in (Vista, Retreat, or Executive, subject to availability).

Step 4: Select Dates

Select your check-in and check-out dates and times.

  • Check-in: 1:00 pm – 5:00 pm
  • Check-out: by noon
  • Early check-in (before 1 pm): additional fee applies — see your local location page for pricing
  • Late check-out (after noon): additional fee applies — see your local location page for pricing

If no dates are available for your requested period, you'll see an availability warning. You have two options:

  • Option 1: Dismiss the warning and continue. A team member will add you to our waitlist and contact you if a cancellation becomes available.
  • Option 2: Go back and select a different apartment type. If all options are full, contact your local branch — they can add you to the waitlist directly.

Step 5: Services

Add any additional services you'd like for your dog during their stay (grooming, extra walks, etc.), then click "Notes".

Step 6: Booking Notes

Leave any relevant notes for our team — feeding instructions, medications, preferences. Then click "Review".

Step 7: Review and Submit

Review your booking and click "Submit Request". A team member will confirm the booking once all details are verified and an apartment is available.

Peak period deposits: During peak periods (Christmas, school holidays, Easter), a 30% deposit is required to confirm your booking. The booking is only confirmed once the deposit is paid.

Step 8: Pay Deposit (Peak Periods Only)

Click the "Pay Deposit" button and follow the prompts. Please note:

  • The deposit is fully refundable up to 14 days before check-in.
  • Cancellations within 14 days of check-in: the deposit is held as a credit for a future booking.

If you have any questions, contact your local branch. We're always happy to help!