How does daycare work at Pets In The City?

You drop your dog off in the morning and pick up by close. Dogs play, rest and learn in small, well-matched groups all day.

Will my dog be safe in a group?

Yes. Trained staff watch every group. We match dogs by size, age and play style. Quiet rest breaks happen every few hours.

What does my dog need to start?

Up-to-date DHPP and Bordetella shots, plus a short trial day so we can match the right group for your dog.

Is my dog too old for daycare?

We welcome senior dogs. We give them quieter rooms and shorter play bursts so the day stays fun, not tiring.

How often should my dog come?

Most dogs do well with two or three days a week. That keeps them social and well-rested in equal measure.

How to Join the PITC VIP Club

The PITC VIP Club is our loyalty subscription for dogs who attend daycare regularly. It rewards commitment with our most affordable daycare rate — and unlocks a range of member-exclusive discounts across all PITC services.

What You Get as a VIP Club Member

Our most affordable daycare rate — for each committed day per week in your package.
10% off all Hotel Reservations for your dog.
10% off all Grooming Services — Full Grooms, Maintenance Grooms, and Pamper Baths.
A discount off the Casual Daycare Rate for any extra days beyond your subscription package that week — see your local location page for current rates.

Note: Discounts only apply while your subscription is active. Our system automatically removes them the moment you cancel.

How to Sign Up

You can subscribe directly through our online customer portal. Follow the steps below, or give your local branch a call and our team can set it up on your behalf.

Step 1: Log into the Customer Portal

Open the Pets In The City Customer Portal and log in to your account.

Step 2: Navigate to Subscriptions

From your dashboard, find the Subscriptions section. This is where you manage your VIP Club membership.

Step 3: Select Your Package

Choose how many days per week you want to bring your dog. The VIP Club rate is applied to every committed day in your package. If your dog comes for an extra day in any given week, that day is charged at your discounted VIP daily rate.

Step 4: Confirm and Subscribe

Review the plan and confirm. Your membership benefits activate immediately.

The Fine Print

We keep it simple — here are the key terms:

No long-term commitment. Cancel any time by calling or emailing your local PITC branch.
VIP Club daycare credits are valid only at your home branch.
Discounts apply only while your subscription is active.
Daycare credits are valid for seven days from each subscription renewal.
Bookings must be cancelled by 7:00 pm the day before. Late cancellations or no-shows forfeit a credit.
Unused credits from cancelled bookings (cancelled before 7 pm) can be reused another day that week, subject to availability.
Extra days beyond your package are charged at your VIP daily rate.
Credits are non-transferable and cannot be refunded for cash or exchanged for other services.
If a subscription charge fails, our system will retry once per day for five days.

Need help? Give us a call and we can set up your subscription over the phone. Our friendly team is always happy to help!