How to reset your password in the customer portal
In this article I provide a step-by-step guide for how to re-set your password for the Pets In The City Customer Portal — an important first step for existing customers accessing the portal for the first time.
This guide walks you through how to reset your password for the Pets In The City Customer Portal — whether you've forgotten it or this is your first time accessing the portal as an existing customer.
First time logging in? If you're an existing PITC customer and haven't yet set up portal access, this password reset process is also how you create your first password.
Step 1: Go to the Portal Login Page
Open the Pets In The City Customer Portal and click "Reset Password?" Enter the email address you have on file with us — this is the address you receive our emails from. Then click "Send Reset Link".
Step 2: Check Your Inbox
Check your email for the password reset message. Please allow up to 10 minutes for the email to arrive. Check your spam or junk folder if it doesn't appear in your inbox.
Step 3: Open the Email and Click "Set Password"
Open the reset email and click the "Set Password" button. This will open the password reset page in your browser.
Step 4: Create Your New Password
Enter a new password, confirm it by entering it again, then click "Reset Password". Choose something memorable but secure.
Step 5: Return to the Login Screen
Go back to the main Customer Portal login page.
Step 6: Log In with Your New Password
Enter your email address and the new password you just created, then click "Login". You should now land in the Customer Portal with full access to your account.
Still having trouble? Give your local PITC branch a call and our team will be happy to help you get access sorted.