Pets In The City Franchise Opportunities
Own a Pets In The City centre and run one of New Zealand's most respected pet care businesses in your community. Our franchise model gives you a proven blueprint, full operational support, marketing assistance, and access to our purpose-built systems.
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What you get
- Proven business model with 19+ years of operating data
- Full operational and marketing support
- Brand recognition as Auckland's premier pet care provider
- Access to our customer portal, Pet Passport, and booking systems
Who we look for
We look for owner-operators who care deeply about pet welfare, can lead a team, and have access to a suitable site or capital. Pet care experience helps but is not required — we provide full training in our force-free rules and operating systems.
Frequently asked questions
What does a Pets In The City franchise cost?
Costs vary by region and site. Email franchise@petsinthecity.co.nz for a confidential information pack with current investment figures.
Do I need pet care experience?
It helps but it is not required. We provide full training in our force-free rules, handling, welfare and operating systems.
What support do you give?
We give full operational, marketing, brand, training and systems support. You are never on your own.
Where can I open a centre?
We are open to enquiries across New Zealand. Auckland sites are limited because we already cover most of the city.
How long does it take to open?
From signed agreement to opening day usually takes 6-12 months. It depends on site fit-out and council approvals.
Key terms
Franchise is defined as a business model where you run your own PITC centre under our brand, systems and support.
Owner-operator refers to the person who owns a PITC franchise and works in the centre most days as the lead manager.
Operating systems is defined as our purpose-built customer portal, Pet Passport and booking tools that every franchise centre uses.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.